When you place an order to purchase a product from the website we will send you an e-mail
confirming receipt of your order and containing the details of your order. Your order represents an
offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you
that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance
will be complete at the time we send the Dispatch Confirmation E-mail to you, and a binding
contract between us on these terms and conditions will be concluded. Any products on the same
order, which we have not confirmed in a Dispatch Confirmation E-mail to, but have been dispatched,
do not form part of that contract.
PRICING AND AVAILABILITY
We list availability information for products sold by us on the website. There may be situations when
your product can be shown online as in stock, when in fact it has sold out at head office. In this case
you will be contacted and made aware at our earliest opportunity, and you can either wait for the
item to come back into stock or you can request a refund. Please note that dispatch estimates are
just that. They are not guaranteed dispatch times and should not be relied upon as such though we
will try to meet them wherever possible. As we process your order, we will inform you by e-mail if
any products you order turn out to be unavailable. All prices are inclusive of VAT unless stated
ACCEPTING DELIVERY OF THE GOODS
We will deliver the goods to you at the delivery address you specify in your order. It is your
responsibility to ensure that this information is accurate.
Delivery prices are available for Mainland England, Wales, and Scotland,(certain postcodes are
excluded). Delivery to other destinations within the UK, may be possible. Please contact us on 07482
020066 for postage costs and orders.
If the courier is unable to deliver the goods when they call, they will likely leave you a card to let you
know how to arrange re-delivery, or collection from their local depot. We may attempt to contact
you on the contact details that you provide and can arrange for a further attempt at delivery of the
goods to the address originally specified or, at your request, to an alternative address, provided that
the alternative address is within the same delivery price zone. We will not charge for a single
additional attempt at delivery, but we reserve the right to charge for any additional costs for delivery
beyond this second attempt. In the event that we are unable to deliver the goods, you will have a
period of 10 days from our first delivery to collect the goods from the courier’s depot or to arrange
re-delivery, after which the goods will be returned to us and the order cancelled. We will refund you
the purchase price of the goods, less our delivery costs as set out in your order.
RETURNS/GUARANTEES POLICY NO QUIBBLES GUARANTEE
Our returns policy is simple! Our “no quibbles” guarantee means that if for any reason you are
unhappy with your purchase, i.e. the item you have ordered is defective or you’ve had a change of
heart, you must return it to us, unused and in its original condition within 30 days for a prompt
replacement, exchange or refund.
How do I return an item? Simply call us on 07842 020066, and one of our customer support team
will issue you with a Returns Authorisation Code that will enable us to process your return quickly
and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or
we will not be able to process your return.
FAULTY OR DEFECTIVE ITEMS:
If you return an item because of an error on our part, or it is defective, we will happily refund your
costs in returning it to us. The item(s) must be returned within 30 days of purchase.
CHANGE OF HEART/WRONG SIZE:
Goods returned to us because of a change of heart, or the wrong size, must be unused and in
perfect, re-saleable condition (including product packaging, etc if applicable), otherwise we will not
be able to refund you. You are responsible for any other service provided to you in connection with
your purchase, e.g. delivery charges. Please note that the costs of returning
item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be
returned within 30 days of purchase.
Under the Consumer Contracts Regulations (2013), customers that cancel a contract for purchase of
an item(s) within 14 days of receipt of their order will receive a refund for the cost of the item(s) and
the cost of sending the item to you, provided that the entire order is being returned. The refund of
the cost of delivery will be for the basic delivery cost, if you paid for any enhanced services such as
Saturday delivery, you will only receive the basic cost of delivery. If the item(s) returned is part of a
larger order, then no delivery charge is refunded unless the full order is returned. Where we collect
an item from you, we reserve the right to recover the costs of collection from you.
We are unable to accept returns of perishable goods.
ITEMS LOST IN TRANSIT:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the
item(s) to us, we recommend sending the package by Recorded/Special Delivery.
REFUNDS, REPLACEMENT AND EXCHANGES:
Refunds, replacements or exchanges are usually processed within 14 days of receipt of the returned
item(s) by Titanic Brewery Co Limited. Any refund will be made in the same form of payment that
was used to make the initial purchase. Please note, in all instances Titanic Brewery Co Ltd shall not
be liable for incidental or consequential damages or expenses, including but not limited to lost
profits or other economic or commercial losses. This warranty does not affect your statutory rights.